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B. Riley Farber’s Executive Search & Interim Management practice is partnering with Wyse Meter Solutions Inc. (https://www.wysemeter.com/) or “Wyse Meter Solutions” in the search for their new Director of Client Success. Wyse Meter Solutions is a private equity backed leading partner for smart submetering, electric vehicle (EV) charging and utility expense management solutions. With their turnkey solutions, Wyse Meter Solutions helps Canada’s largest building owners, developers and property managers run smarter, boost environmental sustainability and enjoy a superior energy management experience. Residents and tenants thrive with their innovative services, and they understand better than anyone else that full transparency and accountability will shape the future.
The Director of Client Success will be instrumental in taking this fast-paced, growing organization to the next stage with a focus on optimising the client journey, establishing strong relationships with c-suite executives of key clients, enhancing systems and processes, and using data and insights to develop strategies and initiatives that deliver unique value to their clients. This will result in increased loyalty with their clients and therefore long-term retention and growth.
In this key role, the Director of Client Success will need to be a hands-on leader to ensure clients are successful with gaining value and product adoption with Wyse’s services within Canada. Reporting directly to the Chief Operating Officer and working in close partnership with the sales organization and operating units, the Director of Client Success will manage all aspects of the client relationship journey lifecycle including onboarding, needs assessment, client inquiries, client advocacy, supporting upselling, and cross selling to provide a best-in-class experience for their customers. As a senior leader in the business, the Director of Client Success will build, structure, mentor and lead a team of relationally focused account management and analytical professionals in a unique fast-growing environment.
If you want to be part of a collaborative, team driven organization that prides themselves on their culture and being a continuous learning and sharing organization, and you have a successful track record of developing and growing a client success team this role is for you. Being innovative, passionate, creative, with a “get things done” attitude will drive your success.
In order to be considered for this role, you will possess the following:
Director of Client Success
GTA, ONB. Riley Farber’s Executive Search & Interim Management practice is partnering with Wyse Meter Solutions Inc. (https://www.wysemeter.com/) or “Wyse Meter Solutions” in the search for their new Director of Client Success. Wyse Meter Solutions is a private equity backed leading partner for smart submetering, electric vehicle (EV) charging and utility expense management solutions. With their turnkey solutions, Wyse Meter Solutions helps Canada’s largest building owners, developers and property managers run smarter, boost environmental sustainability and enjoy a superior energy management experience. Residents and tenants thrive with their innovative services, and they understand better than anyone else that full transparency and accountability will shape the future.
The Director of Client Success will be instrumental in taking this fast-paced, growing organization to the next stage with a focus on optimising the client journey, establishing strong relationships with c-suite executives of key clients, enhancing systems and processes, and using data and insights to develop strategies and initiatives that deliver unique value to their clients. This will result in increased loyalty with their clients and therefore long-term retention and growth.
In this key role, the Director of Client Success will need to be a hands-on leader to ensure clients are successful with gaining value and product adoption with Wyse’s services within Canada. Reporting directly to the Chief Operating Officer and working in close partnership with the sales organization and operating units, the Director of Client Success will manage all aspects of the client relationship journey lifecycle including onboarding, needs assessment, client inquiries, client advocacy, supporting upselling, and cross selling to provide a best-in-class experience for their customers. As a senior leader in the business, the Director of Client Success will build, structure, mentor and lead a team of relationally focused account management and analytical professionals in a unique fast-growing environment.
If you want to be part of a collaborative, team driven organization that prides themselves on their culture and being a continuous learning and sharing organization, and you have a successful track record of developing and growing a client success team this role is for you. Being innovative, passionate, creative, with a “get things done” attitude will drive your success.
In order to be considered for this role, you will possess the following:
- University degree in a related field such as Business, Commercial, Engineering or Technology focus
- Digital Channel Management and Next-Based-Action predictive model experience is a plus
- Proficient at using data analytics, dashboards and KPI frameworks to monitor, act, recover and strengthen client relationships
- Client success and account management skills: 5+ years in client relationship and client support leadership roles, with deep knowledge and experience of implementing client success best practices
- Familiarity with subscription and renewal-based business processes, escalation management, upselling, or cross-selling
- Experience using CRM platforms (e.g., Salesforce), analytics tools, and digital engagement solutions.
- Proven success in relationship management and client support within subscription and technology industries is desired, i.e. Software/Platform Sales and support, telecommunications, retail, commercial services, travel and entertainment, e-commerce is desired
- Proven record of driving customer satisfaction and enhancing customer experience in past work, familiarity with NPS system and Csat management frameworks is desired
- Proven experience developing and executing a client success strategy
- History of building a function and high performing teams, with a strong focus on goal setting, goal measurement and coaching and development of team members
- Relationship oriented, highly organized, collaborative, team player, exceptional interpersonal and people management skills required